LEAN GOVERNMENT INITIATIVES – UPDATE
Lean Government is the endless pursuit of waste elimination. It involves identifying and then comparing where human energy is focused and efficient (value added) with where that same energy is unfocused and inefficient (unproductive and non-value added). Once the area is identified, a cross functional team of employees is established to review the process by “breaking apart” the process, then “putting the process back together.”
The recommendations by the team are submitted and implemented. The process is constantly monitored to ensure that the goals and objectives are met. By monitoring the process, any “rocks” (problems that may stop the process) that surface can be corrected by the team.
Events Completed Since August 2007
The teams working with these events have been successful meeting their goals. They continue to look for other value streams and continue the process improvements.
Code Enforcement for Lot Mowing – The goal was to reduce the time it takes to get the grass mowed once the property owner received the notice of violation from 52 days to 19 days.
Site Development Review – The goal was to reduce the cycle time for the first review of commercial site plans from 28 days to five days.
Fire Department Recruiting – The goal was to reduce the time to hire a firefighter from 66 days to 30 days.
Procurement – The goal was to reduce the time to obtain purchase orders for less than $2,500 from six days to one day. The team also wanted to find ways to consolidate the number of purchase orders written throughout the City.
Planned Development Projects – The goal was to streamline the process to reduce the time from nine months to three months.
Events Completed in January 2008
Swale Projects – The goal was to reduce the number of days to complete an 80-foot swale project from four days to five hours. The team also wanted to reduce the backlog to a reasonable period.
Building Permit – The goal was to reduce the cycle time from 21 days to eight days. The new process uses queue management to ensure that the daily work production meets daily customer demand as well as reduces backlog of plans.
Contract Staff – The goal is to reduce the number of days to hire an entry level contract employee from an average of 50 days to eight days.
Future Kaizens:
Two new projects are set for process review in February 2008. Kaizen teams will be addressing Public Hearing Cases and Accounts Payable.
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