Customer Service representatives are available to answer questions about bills and assist customers with problems pertaining to utility (water, sewer and irrigation) services, assessments, betterment, lot mowing, stormwater, water & sewer impact fees and hardship and grant assistance programs.

Opening a New Account
Deposit Information
Direct Pay
Utility Rates
Pay Utility Bills Online (Click2Gov)
Closing an Account
Irrigation Connection
New Construction

OPENING A NEW ACCOUNT

To open a new account, the information needed is: legal name, street address where the water and sewer service is to be provided, mailing address, ID such as a Driver’s License, State ID Card, or passport, and signature.  An application can be faxed or mailed to you, if requested.  Applications need to be completed and can be mailed or faxed to 239-242-3898.

The City will need to have you specify whether you are a tenant or an owner and the date the service is to start.  Proper identification is required to be presented along with a signature on the application before service can be started.  Customer Billing Services Division requires a two-day notice in advance if the application is returned by fax or mail.  Click here for the Utility Order for Service application.  Click here for questions on Utilities/Bill Payments – FAQ’s.

The City offers a direct pay system that allows you to pay your monthly water and sewer bill automatically each month.  To sign up for this service click here on Direct Pay for the authorization form. Click here for questions on Direct Pay.

DEPOSIT INFORMATION

A deposit shall be required of all new customers who establish a water and sewer account. Deposits shall be paid to the City by cash, check, money order, or credit card. Provisions have been made to refund deposits after two years (24 months) with satisfactory account history.

Customers who have had a previous account with the City and who are applying for new service will need to satisfy any outstanding balance owed to the City on any previous account(s) prior to receiving service at a new address.

Deposits are paid at the time the account is established. 

Click here for Deposit Rates.

UTILITY RATES

Click here for Utility Rates.

PAY UTILITY BILLS ONLINE (C LICK2GOV)

To pay your utility bill online, click on Click2Gov Utilities. Before using this feature, have your utility account number and the temporary PIN number ready. This information is provided on the front of your utility bill and will allow you to create a personal PIN number that you will need for future online payments of your utility bill.

CLOSING AN ACCOUNT

To close an account for final or turn off service, a written request indicating the date to disconnect and an address for the final bill to be sent is required.  This request can be mailed, faxed or delivered in person to the Customer Billing Services Division at Central Cape Business Park, 1490 Pine Island Rd NE, #10E.  If this request is faxed or mailed a two-day notice is required.

IRRIGATION CONNECTION

The City requires a completed application by the legal owner or property manager in order to hookup to the irrigation service.  You will also need to complete and return an affidavit with your irrigation application.  If the home site already, has an existing irrigation system, applications and affidavits can be obtained at the Customer Billing Services Division or you can call 239-574-7722.  For your convenience, you can mail or fax the application.

Click here for the Irrigation connection application.
Click here for the Irrigation connection affidavit.

If a new irrigation system is being installed, contact the Department of Community Development at 239-574-0546, option 6 to apply for a permit.

NEW CONSTRUCTION

Customer Service initiates permitting water, sewer, irrigation and well installations for new construction and new service hookup.  Betterment and Water/Sewer Impact Fees are paid at the Customer Billing Services Division.

If you prefer to pay these fees in installments, our New Construction Customer Service Representative can explain the payment plans available. Click here for questions on New Construction.

Click here for Utility Rates.