| The Customer Billing Services Division is responsible for Billing, Customer Service and New Construction/Expansion.
Physical Address: Cape Central Business Park, 1490 Pine Island Road NE, #10E
Mailing Address: PO Box 150006, Cape Coral, FL 33915-0006
Office hours: 7:00 am to 5:00 pm, Monday through Friday, excluding City holidays.
Customer Service: 239-574-7722
Customer Service Fax Number: 239-242-3898
Emergency after hours: 239-242-3400
Billing/Collection: 239-574-7722
Payoff Fax Number: 239-242-3899
New Construction/Expansion: 239-574-7722 Ext: 4025
Bill Boyd, Customer Billing Services Manager
P.O. Box 150006
Cape Coral, FL 33915-0006
Telephone: 239-242-3895
Billing activity includes Billing, Account Maintenance, Liens, Providing Payoff Information and Collection for Utility, Waste Management, Assessments, Betterment Fees, Water & Sewer Impact Fees, Lot Mowing and Stormwater fees.
Click
here to learn more about Billing/Collection.
Customer Service is responsible for responding to customer inquiries via phone or in person at Customer Billing Services. Other activities includes opening and closing utility accounts, delinquent utility account shut-offs, Direct Payment Application of utility accounts, Permitting for irrigation connection. In addition, Customer Service handles New Construction who initiates permitting for water, sewer and well installations for new construction and new service hook-ups. Water & Sewer Impact Fees and Betterment Fees are charged for new construction. Click
here to learn more about Customer Service.
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UTILITIES is an online service to access Utility account information
and make online payments.
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